Get help from the Event Flo team
Chat with us, send a message through the contact form or email support@event-flo.com. A few details up front help us sort it out in one go.
Step 1: Chat with us
On the website, tap the chat bubble at the bottom right. On a phone it appears once you scroll about half a screen, and it isn't shown on the sign-in screens. In the Organizer OS on a phone, tap the Menu button at the top left, then Chat with us.
Step 2: Or send a message
Go to the contact page. Fill in Your Name, Your Email, a Subject and your Message, then tap Send Message. Pick Safety Report as the subject for anything about someone's safety.
Step 3: Or email us
Write to support@event-flo.com. You can attach screenshots to an email.
Step 4: Tell us what happened
Include the email on your account, the event's name or link and what you tapped. Say what you expected and what you saw instead. Add your phone or computer and browser.
Good to know
Every help article ends with Contact support, which opens the same form.
Don't send your ID by chat or email. Upload it under Verification in your profile. See Verify your ID.
Need your date of birth corrected after your ID is verified? It's locked, so ask us here.